Hey, I f I cannot get any response from any developer on this issue, I guess it is not different that any other game beginning and is not worth defending.
I have been patient, and I have moved on, I had to look at using points for some other unit as I got NO response, so I sost out on the unit I had originally selected.
If this is the service level, I can see no reason to advocate this over a familar and previously worked game.